E-Commerce Policy


We take every precaution to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only team members of the Pennsylvania Restaurant & Lodging Association who need the information to perform a specific job (for example, billing or member service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


Your privacy is very important to us. We respect and are committed to protecting your personal information. We may collect personally identifiable information when you visit our site, but pledge that we will not sell your information to anyone. When you browse our website, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. 


We offer a 30-Day Money Back Guarantee on almost every product or service we offer. To return a product you have purchased, or to request a refund on an event registration, please call our member service line at (800) 345-5353 or send an email to info@prla.org.

If for any reason you feel that we are not abiding by our E-Commerce policies, please contact us immediately via telephone at (800) 345-5353 or via email at info@prla.org.